Privacy & Cookies Policy

This privacy policy sets out how Capital House Projects uses and protects any information that you give Capital House Projects when you use this website.

Capital House Projects is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Capital House Projects may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st February 2020.

What we collect

We may collect the following information:

• Name and job title.
• Contact information including email address, registered business address, and telephone numbers.

What we do with information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• To communicate with you directly as a client.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, if you have asked us to, using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, if you have given us permission to do so.
• We may use the information to customise the website according to your interests.

Where we store your data

All services used are GDPR compliant. Your data may be stored in:

• Google Contacts and Mail – Gsuite’s Privacy Policy

You have a right to refuse use of these products while working with you, but it may restrict some of the services Capital House Projects can offer you.

How long we store your data

How long we store your information depends on the purpose of collection. Internal records will be purged after 10 years.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

These include:

• Encryption of data.
• Security assessments of all service providers who may handle your personal data.
• Scenario planning to ensure we are ready to respond to data security incidents.
• Penetration testing of systems.
• Security controls which protect our IT infrastructure from external attack and unauthorised access.
• Internal policies setting out our data security approach.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes after which the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies used on this website

Statcounter

Statcounter is an online service which helps us to understand our visitors; for example, how visitors find our website, how long they spend on our site, which web pages they are most interested in etc. We use Statcounter because better understanding how visitors are interacting with our website helps us to improve the content, design and functionality of our site. This allows us to offer a better online experience to our visitors.

Statcounter uses cookies and other technologies to collect data on visitors and visitor activity on our website. This data includes:

• Time and date of visit (this can help us to identify and plan for busy periods on our website)
• IP address (this is a numerical label assigned to a device by an Internet Service Provider to enable the device to access the internet)
• Browser and Operating System (this can help us to make sure that our website functions correctly in the browsers/operating systems used to access our site)
• Device Information e.g. device type and screen size (this can help us to make sure that our website functions correctly in the devices used to access our site)
• Referring Data e.g. a search engine link (this can help us to understand which search engines are helping visitors to find our website)

Furthermore, when you visit our website a Statcounter cookie (called “is_unique”) may be placed in your browser. This cookie is used only to determine whether you are a first-time or returning visitor and to estimate unique visits to the site.

You can learn more about cookies from StatCounter and set your browser to refuse same by clicking here.

For further details, please see the Statcounter privacy policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot therefore be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, don’t tick the checkbox that specifies email, telephone or direct marketing communication.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@capitalhouseprojects.com
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the GDPR. If you would like a copy of the information held on you please email info@capitalhouseprojects.com. We will get back to you within 4 working days.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at the above address. We will promptly correct any information found to be incorrect.